A friend of mine had actually sent me another bloglink the other day which i found very interesting.Uma to be very frank i personally feel that we must have that published probably where well some of us can read & enjoy such things.
Which brings me back to the topic on accent.All through my 4 yrs of exp with a consulting firm i have personally taken charge of some BPO clients exclusively for which i have been through the general V n A session.Phonetics is pure fun.Only tough thing is to actually get an agent understand where he / she have to roll their tongue,where you have to be light on pronounciation & it goes on and on.And i find it very funny when people put out a fake US accent which in the end makes them sound mmm shall we say funny to the customer who is actually holding the call on the other end.Similarly today morning,a team member suddenly switched over to the oh so funny sounding accent & i was ROTFL.And his explanation..Ramaa i thought they will check out my accent too since these guys are from the floor..As to accent i personally feel it's UK which is the BEST & not the oh so kewl US which sadly most of su follow.Can never understand as to what these guys achieve by this except for the fact that they turn out to be laughing stock to others.One more funny incident was when someone started with a very normal accent & then switched over to US accent after a while.And when asked about the change he replied saying that he has got to starting problem when it comes to it.
Phew.For heaven's sake grow up folks and get a grip.